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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 1/1/2009

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2001 Dodge Stratus. My overall experience was positive. I took my car into the shop for ball joints. It was in the shop for a couple days. It was under warranty. I did receive paperwork. The staff were great. There are no problems with my car at the moment.

     

    12/18/2008

     
    Positive Comment

    I own a 2001 Pontiac Bonneville. I took the car to the service center because there was a knock in the front right tire. They were good about getting the car back to me that same day. I didn`t have to pay for anything that was done, but I got paper work back. I am not having any problems with the car at this time. The staff treated me very nice. Overall my experience was positive.

     

    12/18/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. I worked with an african american fellow on the purchase of my vehicle, and he did an excellent job helping. My vehicle was clean and in good condition when I picked it up, but I am having some leakage issues. I was approved the same day for my purchase, and all in all, I consider my experience with JD Byrider to be positive.

     

    12/18/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Impala. My overall experience was positive. I took my car into the shop for an oil change. It took about 20 minutes. It was not under warranty but the price was fair. I did receive paperwork and a receipt. The staff were good. There are no problems with my car at this time.

     

    12/18/2008

     
    Positive Comment

    I own a 2000 Mercury Grand Marq. My salesperson was Angelica and the customer service that I received was good. The vehicle was clean and in good condition when I received it and I don`t have any problems with the vehicle. It took about 1 1/2 hours to be approved for the vehicle. My overall experience was positive.

     

    12/18/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Blazer. I brought my car into the shop because I needed to get new hubs and new brakes put on. They had my car back to me that same day and while I was there the staff members treated me good. The work done was under warranty and I did get paperwork with it. Today my car is running good for me. Overall my experience was postive.

     

    12/18/2008

     
    Positive Comment

    I own a 2000 Ford Explorer. Overall my experience was positive. I brought my car into the shop because I needed to get the lock fixed and get a new handle put on. They had my car in the shop for about five hours and the staff members did a fine job for me. The work done was under warranty and I did get paperwork with it showing the work that they did. Today my car is running ok for me.

     

    12/18/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Venture. My last reason for service was tune up, intake valve, and water pump, and it was there for some days for the vehicle to be completed. I did receive paperwork for the vehicle`s service, and I didnt have to pay because it was under warranty. The staff was good, and the vehicle has no problems now knock on wood. Overall I would rate this experience positive.

     

    12/18/2008

     
    Positive Comment

    I own a 2000 Chrysler 300M. My salesperson was Mack. He and the other other employees did a good job. I was approved the same day. My car was in good condition when I got it and it is doing good today, My experience was positive.

     

    12/18/2008

     
    Positive Comment

    I own a 2004 Dodge Stratus. Overall my experience was positive. My sales person was Justin, and I was approved the same day. I currently do not have any problems with my vehicle, and Justin was an over acheiver. I give Justin a score higher than a perfect 10. My vehicle was both good condition, and clean when I bought it.

     

    12/18/2008

     
    Positive Comment

    I own a 1998 Dodge Caravan. My overall experience was positive. I took my car into the shop to have my window worked on. It was in the shop for 45 minutes. It was under warranty. I did receive paperwork. The staff were great. There are no problems with my car at this time.

     

    12/18/2008

     
    Positive Comment

    I own a 2004 Ford Taurus. I took the vehicle in because it was whinning. They had replaced the power steering motor but it was still making the noise so I took it back. It was done the same day. It was covered under warranty and they provided me with a receipt for the work that was done. I don`t have any problems with the vehicle right now. I am watching and listening to the power steering pump to make sure it doesn`t go out. The customer service that I received was ok. My overall experience was positive.

     

    12/18/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Impala. I was at the dealership for two to three hours to be approved for the vehicle, and I`ve noticed that the engine light has appeared on the vehicle. The vehicle that I had purhcased was in good condition when I received it, and the salesperson that helped me was Shaun I think. The staff was very good to me, and overall I would rate this experience positive.

     

    12/18/2008

     
    Positive Comment

    I own a 1999 GMC Jimmy. The new vehicle that I recently purchased was in good condition when I received it, and the salesperson that helepd me select it was Shaun. The vehicle has no problems with it right now that i know of, and I was approved for the vehicle in about two to three hours. The staff treated me very well, and overall I would rate this experience positive.

     

    12/18/2008

     
    Positive Comment

    I own a 2004 Mitsubishi Galant. Overall, my experience was positive. My salesperson was Tony and he was great. My vehicle was in good condition and clean when I bought it. There are no problems with my car now and I was approved the same day.

     

    12/18/2008

     
           

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